R users know it can be finicky in its requirements and opaque in its error messages. The beginning R user often then happily discovers that a mailing list for dealing with R problems with a large and active user base, R-help, has existed since 1997. Then, the beginning R user wades into the waters, asks a question, and is promptly torn to shreds for inadequate knowledge of statistics and/or the software, for wanting to do something silly, or for the gravest sin of violating the posting guidelines. The R user slinks away, tail between legs, and attempts to find another source of help. Or so the conventional wisdom goes. Late last year, someone on Twitter (I don’t remember who, let me know if it was you) asked if R-help was getting meaner. I decided to collect some evidence and find out.

Our findings are surprising, but I think I have some simple sociological explanations.
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